Winbet 365 Terms & Conditions — Know Before You Play

1 General Terms and Conditions

By accessing or using the Winbet 365 platform, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms constitute a legally binding agreement between Winbet 365 and all its users.

Winbet 365 operates under an international gaming license. To use this platform, you must be in a jurisdiction where online betting is legal. It is each user's own responsibility to comply with the laws and regulations of their country or region.

Although these terms are published in Bengali, the English version will take precedence in the event of any legal dispute. The Bengali version is provided solely for the convenience of users.

2 Account Register

You must provide accurate and complete information when registering on Winbet 365. Opening an account with false or misleading information is strictly prohibited and may result in account termination and forfeiture of any deposited funds.

• Each individual may hold only one account.
• Opening multiple accounts from the same IP address, the same device, or the same payment method is prohibited.
• The mobile number and email address used during registration must be your own.
• Keep your account password confidential and do not share it with anyone.
• Accounts may not be transferred or sold to a third party.

Winbet 365 may request a national ID card or other supporting documents at any time for identity verification purposes. If the required documents are not submitted within the specified timeframe, the account may be temporarily suspended.

3 Age Verification

Winbet 365 strictly prohibits anyone under the age of 18 from opening or using an account. By registering, you confirm that you are at least 18 years old.

For age verification purposes, Winbet 365 may request a national ID card, passport, or birth certificate. This verification may take place at any time — after account registration or prior to a withdrawal.

4 Deposits & Withdrawals

Winbet 365 supports deposits and withdrawals via Mobile Banking, Nagad, and Rocket. All transactions must be made using a payment method registered in the account holder's own name.

• Minimum deposit: BDT 200.
• Minimum withdrawal: BDT 500.
• Withdrawal requests are generally processed within 15 minutes to 24 hours.
• Additional identity verification may be required for large withdrawal amounts.
• Withdrawals to third-party accounts are strictly prohibited.

Winbet 365 reserves the right to place withdrawals on hold for any suspicious transactions until an investigation is completed. Compliance with anti-money laundering policies is a legal obligation for Winbet 365.

5 Bonuses & Promotions

All bonus offers on Winbet 365 come with specific terms. By claiming a bonus, you agree to the conditions attached to it.

• Welcome Bonus: Get a 150% bonus on your first deposit. To withdraw this bonus, a minimum wagering requirement of 20x the bonus amount must be completed.
• Cashback Bonus: Weekly cashback is awarded as a fixed percentage of losses and carries its own separate wagering requirements.
• Referral Bonus: Refer a friend and both of you will receive a bonus, credited after the referred person makes their first deposit.
• Attempting to claim a bonus multiple times or exploiting the system will result in bonus cancellation.
• If wagering requirements are not completed within the timeframe stated in the bonus offer, the bonus will expire.

Winbet 365 reserves the right to modify, suspend, or cancel any bonus offer at any time. If changes are made to an ongoing bonus program, advance notice will be posted on the website.

6 Betting Rules

Once a bet is confirmed on Winbet 365, it cannot be changed or cancelled. Always review the odds and terms carefully before placing your bet.

• Winbet 365 is not responsible for any failure to place bets during live betting due to connectivity issues.
• If incorrect odds are displayed due to a technical error, Winbet 365 reserves the right to void the affected bets.
• If an event is cancelled or postponed indefinitely, the stake for that bet will be refunded.
• Winbet 365 reserves the right to void any bets where evidence of match-fixing or irregularities is found.
• Maximum bet limits vary by market and may differ depending on the account.

7 Prohibited Activities

The following activities are strictly prohibited on the Winbet 365 platform:

• Creating or operating multiple accounts.
• Using deliberate betting strategies with the intent to abuse bonus offers.
• Attempting to access the system through hacking, phishing, or any other unauthorized means.
• Stealing another user's information or gaining unauthorized access to their account.
• Betting or managing accounts through automated bots or scripts.
• Using the platform for money laundering or illegal fund transfers.
• Attempting to access the platform from a restricted region using a VPN or proxy.

8 Account Closure & Suspension

Winbet 365 reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Where clear evidence of a terms and conditions violation has been found.
• Failure to submit identity verification documents within the required timeframe.
• Upon detection of suspicious or unusual transactions.
• If evidence of operating multiple accounts is found.
• The user submits a request to close their own account.

You can also close your account at any time by contacting the support team. If there is any valid balance remaining at the time of closure, it will be returned subject to the applicable terms.

9 Limitation of Liability

Winbet 365 is not liable for the following:

• Losing a bet due to an internet disconnection.
• Loss or damage caused by issues with your own device or network.
• Delays or failures on the part of third-party payment providers.
• Service disruptions caused by natural disasters or unforeseen circumstances.

In all circumstances, Winbet 365's maximum liability is limited to the principal amount of the disputed transaction. Winbet 365 is not liable for any indirect or consequential losses.

10 Responsible Gaming

Winbet 365 believes gaming should be purely for entertainment. We want all our users to play responsibly and ensure that gaming never has a negative impact on their lives.

• Set daily, weekly, or monthly deposit limits on your account.
• Use the self-exclusion tool to temporarily close your account for a set period of time.
• Take a temporary break using the cooling-off period.
• If you notice signs of gaming addiction, seek professional help.

For more information and support on responsible gaming, please visit our Responsible Gaming View page.

11 Right to Modify Terms and Conditions

Winbet 365 reserves the right to partially or fully amend these Terms & Conditions at any time. For significant changes, users will be notified in advance via email or in-app notification.

Continued use of the platform after any changes take effect will be considered your automatic acceptance of the updated terms. We recommend checking this page regularly to stay informed.

12 Contact & Complaints

For any questions or complaints, reach out to Winbet 365 via live chat support first. Our Bengali-speaking support team is available 24 hours a day, 7 days a week.

• Live Chat: Click the chat icon at the bottom right of the website or app.
• Email: [email protected] (responses are typically sent within 24 hours).

Once a complaint is submitted, a reference number will be issued. A final decision will be communicated within a maximum of 7 business days after the investigation is complete. If you are not satisfied with Winbet 365's decision, you have the option to appeal to the licensing authority.